AI Call Center –– An Intelligent Front Office
Scheduling
Listen to Sophia help a patient schedule an appointment
Clinical
Listen to Maria help a patient prepare for their upcoming colonoscopy
Billing
Listen to Julia explain a copay to a patient and take payment over the phone
Patient Navigation
AI Call Center Agent:
Handles patient and insurance company calls, appointment confirmations, and billing inquiries
Scheduling Agent (Commure Sherpa):
Manages patient scheduling, resolves conflicts, and optimizes provider calendars
Patient Outreach Agent:
Sends real-time updates to patients about appointments, medications, lab results, and educational materials
Care Management Agents
Referral Management Agent:
Automates specialist referrals and follow-ups
Prior Authorization Agent:
Submits and tracks insurance approvals in real time
Discharge Planning Agent:
Generates personalized discharge instructions and follow-up workflows.
Revenue Cycle Management
Revenue Cycle Optimization Agent:
Identifies revenue cycle inefficiencies and suggests improvements
Claims Processing Agent:
Submits, tracks, and reconciles insurance claims
Denials Autopilot Agent:
Identifies errors in rejected claims and resubmits to reduce denial rates
How Commure Agents Work
AI-Powered, Always Learning
Agents evolve with usage, getting smarter over time
Seamlessly Integrated
Works with existing EMRs, admin tools, and Commure products
Customizable & Secure
White-glove deployment, HIPAA-compliant, admin-controlled UI
Key Use Cases
Administrative Automation
AI call center, scheduling, claims processing, prior authorization
Clinical Documentation & Decision Support
Ambient AI, EMR workflow automation, clinical insights
Operational Efficiency
Staffing optimization, supply chain automation, room utilization
Patient Experience & Engagement
Automated outreach, education, navigation, follow-up care
Security & Compliance
Strongline integration, compliance monitoring, ambient safety
Latest Press

Commure Partners with Val Verde Regional Medical Center to Enhance Clinical Workflows with MEDITECH-Integrated Ambient AI
MOUNTAIN VIEW, Calif., December 10, 2025 – Commure, a leading healthcare technology company, today announced a new partnership with Val Verde Regional Medical Center (VVRMC), a community-based hospital serving residents in Del Rio, TX and the surrounding Val Verde region. The organizations will partner to reduce administrative burden and enhance clinical documentation within the MEDITECH Expanse Electronic Health Record (EHR) by deploying Commure Ambient AI, a solution that empowers clinicians with advanced clinical documentation support, autonomous coding, AI copilots, and more.
VVRMC selected Commure Ambient AI for its proven impact to reduce provider documentation time from 30 to 90 minutes a day across specialties such as cardiology and family practice. In addition, Commure will leverage its MEDITECH Alliance partnership to ensure deep integration with MEDITECH Expanse and rapid operational value for the medical center.
Through this collaboration, VVRMC will deploy Commure Ambient AI across multiple departments to advance its mission of delivering accessible, compassionate, high-quality care to every patient.
“Rural healthcare hinges on maximizing every minute of clinician time and every available resource,” said Keith Willey, CIO of VVRMC. “By integrating Commure Ambient AI into our clinical workflows, we’re enabling our providers to spend less time on documentation and more time where they’re needed most – at the patient’s side.”
For a rural health system like VVRMC, adopting this new technology represents a crucial advancement in addressing staffing challenges, physician burnout, and patient access disparities.
“Val Verde Regional Medical Center exemplifies the innovation and resilience of rural healthcare organizations nationwide,” said Ian Shakil, Chief Strategy Officer of Commure. “Their leadership demonstrates that advanced AI doesn’t belong only to large urban systems; it belongs to every community striving to deliver exceptional care.”
VVRMC joins a nationwide cohort of pioneering hospitals and health systems using Commure Ambient AI to document millions of clinician encounters each year, automate coding, and deliver real-time support at the point of care.
About Commure
Commure delivers next-generation AI infrastructure for enterprise health systems, integrating ambient intelligence, agentic AI, and revenue cycle automation on a single platform. Its forward-deployed engineering teams work directly with clinicians and administrators to boost margins, reduce burden, and improve patient engagement. Commure integrates with over 60 EHRs and powers millions of encounters, hundreds of millions of interactions, and tens of billions of dollars in annual claims.
Learn more at Commure.com.
About Val Verde Regional Medical Center
Val Verde Regional Medical Center (VVRMC) is a not-for-profit, community-focused hospital serving Del Rio and the surrounding rural region of southwest Texas. As one of the region’s few full-service medical centers, VVRMC is committed to expanding access to high-quality healthcare, advancing technology, and improving the well-being of the communities it serves.
Learn more at vvrmc.org.
Media Contact
Margot Peterson
m.peterson@commure.com

Ob Hospitalist Group Launches Commure’s Autonomous Coding to Support Clinicians and Strengthen Coding Accuracy
MOUNTAIN VIEW, Calif., December 3, 2025 - Commure, a leading healthcare technology company, and Ob Hospitalist Group (OBHG), the nation's largest provider of OB/GYNs and customized women's health solutions, announced a strategic partnership to deploy Commure’s Autonomous Coding to nearly 2,000 clinicians and over 200 care sites. The solution helps save clinicians and coders valuable time by automatically generating medical codes from clinical documentation (including CPT codes, ICD-10 diagnoses, and modifiers).
A long-time user of Commure’s charge capture technology, OBHG is rapidly scaling Commure Autonomous Coding across its hospital footprint. The results are striking: within three months, clinicians reduced time spent entering charges by 83%, and AI now codes over 85% of all charges.
"At OBHG, every innovation we adopt must enhance both quality and the clinician experience,” said Dr. Mark Simon, Chief Medical Officer at Ob Hospitalist Group. “Autonomous coding helps us achieve that balance by accelerating coding accuracy while maintaining the highest standards for compliance and clinical oversight. It’s a powerful example of how technology can support, rather than replace, the expertise of our clinicians and strengthen the value we bring to our hospital partners."
Commure breaks the cycle of 'familiar coding,' surfacing secondary diagnoses and specificities often overlooked in manual practice. OBHG plans to roll out this technology to over 200 sites over the next 12 months.
"By intelligently automating the complex, time-consuming tasks of coding and documentation, we are empowering providers to spend less time battling bureaucracy,” said Tanay Tandon, CEO of Commure. “Autonomous coding is a technology built for the front lines to reclaim the essence of care.”
Commure’s AI platform unifies ambient documentation, agentic AI, and revenue cycle automation to reduce administrative burden and elevate performance. Autonomous Coding is a key part of this approach. It increases accuracy, accelerates coding workflows, and supports a documentation-first process that keeps clinicians focused on delivering exceptional care.
Additional Resources:
- Provider Testimonial: See the impact of Autonomous Coding at OBHG for OBGYN physicians like Dr. Jana Thor.
About Commure
Commure delivers next-generation AI infrastructure for enterprise health systems, integrating ambient intelligence, agentic AI, and revenue cycle automation on a single platform. Its Forward Deployed Engineering teams work directly with clinicians and administrators to boost margins, reduce burden, and improve patient engagement. Commure integrates with 60+ EHRs and powers millions of encounters, hundreds of millions of interactions, and tens of billions in annual claims. Learn more at Commure.com.
About Ob Hospitalist Group
Ob Hospitalist Group (OBHG) is the nation's largest provider of OB/GYNs and the leading provider of customized women's health solutions. Through its core OB hospitalist programs and Maternal Health Access Solutions (MHAS), OBHG delivers expert obstetric care in hospitals nationwide. OBHG partners with hospitals nationwide to improve maternal safety, reduce physician burnout and expand or restore access to care. With nearly 2,000 clinicians collaborating closely with local OB/GYNs, OBHG ensures timely, expert care for every pregnant woman. OBHG is headquartered in Greenville, SC. Visit www.OBHG.com.
Media Contacts
Dan Warner
pr@commure.com
Amy Bomar
Director of Marketing
864.720.1492
abomar@obhg.com

Commure Partners with Hughston Clinic to Transform Orthopedic Care with Enterprise AI Platform
MOUNTAIN VIEW, Calif., November 20, 2025 – Commure, a leading healthcare technology company, today announced a partnership with Hughston Clinic, one of the nation’s largest private orthopedic groups. Hughston will roll out Commure’s comprehensive AI platform, including RCM, Ambient AI, and AI Agents, to streamline patient access, improve clinical documentation, and strengthen revenue performance across its network.
Hughston Clinic will leverage Commure’s enterprise technology to streamline patient access and throughput, enhance clinical documentation, and optimize revenue performance. By integrating across Athenahealth, Medhost, and Surgical Information Systems (SIS), the deployment highlights Commure’s interoperable infrastructure that unifies data and workflows across diverse EHR environments.
“This partnership positions Hughston Clinic at the forefront of technology-enabled orthopedic care,” said Mark Baker, Chief Executive Officer of Hughston Clinic. “Commure’s platform allows us to integrate intelligent automation into every facet of our operations to redefine efficiency, patient engagement, and physician satisfaction across our entire network.”
Commure’s end-to-end RCM platform will power intelligent Agents for prior authorization, patient check-in and check-out, and follow-up coordination. Ambient AI clinical documentation will further reduce the administrative burden and enable clinicians to focus more fully on patient care. Intelligent nudges will enrich documentation and surface real-time insights that support clinical decision-making, improve quality scores, and drive downstream revenue optimization.
“Hughston Clinic’s forward-thinking approach and commitment to clinical excellence make them an ideal partner,” said Tanay Tandon, Chief Executive Officer of Commure. “Together, we’re proving what’s possible when technology serves as an extension of the care team.”
With this deployment, Hughston Clinic will become one of the first large-scale orthopedic groups in the nation to integrate AI-driven workflows across both clinical and revenue operations. The collaboration underscores Commure’s leadership in developing scalable, EHR-agnostic infrastructure that empowers providers to deliver exceptional care with greater efficiency, accuracy, and financial strength.
About Commure
Commure delivers next-generation AI infrastructure for enterprise health systems, integrating ambient intelligence, agentic AI, and revenue cycle automation on a single platform. Its forward-deployed engineering teams work directly with clinicians and administrators to boost margins, reduce burden, and improve patient engagement. Commure integrates with over 60 EHRs and powers millions of encounters, hundreds of millions of interactions, and tens of billions of dollars in annual claims.
Learn more at Commure.com.
About Hughston Clinic
Founded in 1949, Hughston Clinic is one of the largest privately owned orthopedic group practices in the United States, offering comprehensive musculoskeletal care through a network of hospitals, surgery centers, and clinics across the Southeast. With a longstanding reputation for clinical excellence, research, and education, Hughston Clinic’s mission is to provide the highest quality orthopedic care and improve the mobility, function, and well-being of every patient it serves.
Media Contact
Dan Warner
pr@commure.com

Commure Partners with DRH Health to Reduce Clinician Documentation Burden with MEDITECH-integrated Ambient AI
MOUNTAIN VIEW, Calif., November 6, 2025 – Commure, a leading healthcare technology company, today announced a new partnership with DRH Health, a full-service regional health system providing comprehensive care across southwestern Oklahoma. The organizations will work together to transform clinical documentation and improve MEDITECH-integrated workflow efficiency across its care network.
DRH Health is a 128-bed not-for-profit regional system with two hospitals and 20 specialty care clinics. The organization will implement Commure Ambient AI to alleviate administrative burden for clinicians, improve documentation accuracy, and enable more time for patient-centric direct care.
After piloting an alternative ambient documentation vendor, DRH Health chose to transition to Commure for its proven integration with MEDITECH, its scalable enterprise-grade architecture, and its ability to deliver measurable impact across both hospital-based and outpatient care settings. Early adopters of Commure Ambient AI have seen documentation time reduced by up to 90 minutes per provider per day and chart completion accelerated to within 24 hours of each encounter, allowing clinicians to focus more on patient care while improving revenue performance.
“Across our hospitals and clinics, we see how documentation demands can limit the time clinicians have to connect with their patients,” said Roger Neal, Vice President and Chief Operating Officer at DRH Health. “Commure’s Ambient AI offers an intuitive, clinician-centered solution that eliminates administrative burden while enhancing the quality and accuracy of every note. For a regional system like ours, it’s an important investment in both our people and the patients we serve.”
By deeply integrating into DRH Health’s MEDITECH Expanse Electronic Health Record (EHR), Commure Ambient AI streamlines clinical documentation, optimizes workflows, and supports faster, more consistent chart completion - all while maintaining the highest standards of data security and compliance.
“DRH Health’s commitment to community care and clinician well-being reflects what we believe to be the future of healthcare delivery and strongly aligns with our company’s founding mission,” said Ian Shakil, Chief Strategy Officer at Commure. “Their decision to partner with Commure underscores how regional health systems can lead the way in adopting scalable, AI-powered solutions that enhance care quality, strengthen operations, and restore balance to clinicians’ daily lives.”
With this partnership, DRH Health joins a large community of forward-thinking health systems that utilize Commure Ambient AI to document more than 20 million clinician encounters each year, autonomously code treatments, and surface Care Cues that support providers in real time during patient interactions. As demand for integrated, future-ready AI solutions continues to grow, Commure’s work with DRH Health demonstrates the power of modern, enterprise-grade technology to improve both clinical and operational outcomes.
About Commure
Commure delivers next-generation AI infrastructure for enterprise health systems, integrating ambient intelligence, agentic AI, and revenue cycle automation on a single platform. Its forward-deployed engineering teams work directly with clinicians and administrators to boost margins, reduce burden, and improve patient engagement. Commure integrates with over 60 EHRs and powers millions of encounters, hundreds of millions of interactions, and tens of billions of dollars in annual claims. Learn more at Commure.com.
About DRH Health
For over 45 years, DRH Health has been providing exceptional and compassionate care to the communities in Stephens and Jefferson counties. As a not-for-profit regional system, it consists of two hospitals, a total of 128 beds, and 20 provider clinics that offer a variety of specialty practices, including cancer, wound, and cardiac care. Our mission is clear: DRH Health exists to provide compassionate and exceptional care while improving the health of the people in the communities we serve. As a not-for-profit, we invest our profits back into our organization by upgrading technology, developing new services, and hiring talented and knowledgeable team members. The result is continuous improvement in the quality of care we are able to provide to citizens in our communities.
Media Contact
Dan Warner
pr@commure.com

