Strongline Duress Alerts Now Integrate with Hospital Video Management Systems

Welcome to Commure Up Close! In this employee spotlight series, we sit down with team members from across Commure to learn about their backgrounds, perspectives on our company culture, and lives beyond work. Through these stories, we aim to provide a deeper look into why talented individuals choose Commure and how we work together to transform and simplify healthcare with cutting-edge technologies.

In this issue, we’re excited to highlight Vidit (Vik) Mehra, Commure's VP, Deputy General Counsel, who joined Commure in 2023.

Tell us a little bit about yourself, what do you like to do outside of work?

I’m the VP and Deputy General Counsel at Commure. I grew up in India, then relocated to Australia in my late teens, where I studied engineering and law before starting my career as a corporate attorney. Since then, I’ve worked in Singapore, Hong Kong, New York, and San Francisco—primarily advising on corporate and investment strategy, mergers, acquisitions, and partnerships. Before joining Commure, I spent two years at a Silicon Valley firm, advising startups on everything from day-to-day legal needs to investments and M&A strategy.

Outside of work, I love skiing, traveling, and spending time with my husband.

As a kid what did you want to be when you grew up?

When I was young, I had two dream jobs: neurosurgeon or software engineer. I’m relieved I didn’t go into neurosurgery because my hand-eye coordination might have been a bit risky for patients! I came close to becoming a software engineer (I even got an engineering degree), but found that being a lawyer can be just as exciting—especially when you get to work alongside the world’s smartest engineers.

‍Describe a day in the life of your role.

My role is twofold: I manage our legal team on a daily basis, and I also lead corporate development and strategic initiatives. On any given day, you might find me collaborating with my team on go-to-market strategy, unblocking deals to ensure healthcare systems get the best solutions, advising the executive team on strategic matters, or negotiating partnerships for mutually beneficial outcomes. For instance, I led negotiations for our strategic partnership with AWS and co-led our acquisition of Augmedix.

‍What made you decide to join Commure?

I was drawn to Commure by its mission and by the people I met during the interview process. Everyone here is incredibly smart and driven to tackle one of the toughest challenges: transforming healthcare through software and AI. It’s a privilege to be part of a team that’s not just talking about change, but actively making it happen.‍

How would you describe the Commure company culture?

Our company culture is intense and deeply mission-driven. We are trying to transform an entire industry, and going from zero to one is never easy. What keeps it rewarding is staying focused on the broader mission and working with talented colleagues and customers who share that same passion.‍

What advice would you give someone on their first day at Commure?

Take it one step at a time. There’s a lot to do and a lot of complex problems to solve, so it’s important to be thoughtful and intentional—prioritize the most pressing issue, solve it well, and then move on to the next. Avoid thrashing—jumping between too many tasks without making real progress. Focus and follow-through are key. At Commure, we care deeply about operational excellence, which means aiming for high-quality outcomes, not just speed. Be decisive, stay curious, and always keep our mission at the center of your work.

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Explore Career Opportunities

HIMSS 2025 was a glimpse into the future of healthcare, where innovation is moving faster than ever. This year’s event highlighted not only new technologies but how they are being implemented at scale to drive real impact for health systems.

From AI governance and forward-deployed engineering to enterprise visibility and seamless EHR integrations, the discussions at HIMSS reinforced a common theme: technology alone isn’t enough—success depends on execution, integration, and adaptability. Here are five key takeaways that stood out from the event.

1. AI Agents: The Next Frontier for Digital Transformation

Impossible to miss on the showfloor at HIMSS25: the mention of AI healthcare agents was everywhere, signaling a shift beyond traditional automation. Healthcare organizations are turning to AI-powered assistants to automate patient intake, solve revenue cycle challenges, streamline documentation, and more. Unlike traditional automation, these agents adapt over time, continuously improving and learning.

Commure is at the forefront of AI healthcare agents and was one of the key players at HIMSS 2025 for agentic AI, showcasing the many use cases in production. From managing patient scheduling and prior authorizations to streamlining claims processing and follow-ups, these AI-driven assistants free up staff to focus on higher-value tasks. Deep EHR integrations ensure that these agents don’t just operate in isolation but actively enhance existing workflows without disruption.

It was clear from all of our conversations at HIMSS 2025 that AI agents are top of mind for leading health systems and aren’t just another buzzword—they’re the future of healthcare operations.
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2. AI Governance: Process Before Technology

At HIMSS 2025, a key theme emerged: AI isn’t just about automation—it’s about leadership, governance, and execution. In a panel titled "Lead Your AI, or It Will Be Leading You," Commure CEO, Tanay Tandon, joined industry leaders to break down how healthcare organizations of any size can readily adopt high-quality AI solutions.

The panel highlighted where AI is already transforming clinical and administrative workflows—from helping to identify influenza cases faster to reducing documentation bottlenecks. With AI’s rapid expansion, all providers—including those in rural communities—must have access to its benefits to prevent widening the digital divide. Tanay highlighted this, saying, “Some of the best AI tools out there are free and accessible online. We’ve seen physicians all over the world in rural clinics get access to ambient documentation.” The best deployments focus on seamless integration, continuous training, and ensuring AI serves both clinicians and patients.

While AI has the power to streamline workflows, reduce administrative friction, and enhance decision-making, it must be deployed intentionally. This means ensuring high-quality data, and establishing governance and processes such as structured implementation roadmaps, continuous feedback loops, and clinician training programs. Without these critical elements, AI risks becoming yet another layer of complexity, disrupting workflows instead of augmenting them.
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3. Forward-Deployed Engineering: The Key to Last-Mile Deployment Execution

Continuous feedback is an essential process mechanism for successfully deploying AI in healthcare, but what does that look like in practice? The difference between a promising AI tool and one that actually transforms care is how well it’s deployed and how fast it’s able to be iterated on.

At HIMSS 2025, Max Krueger led a compelling discussion on forward-deployed engineering (FDE), a model where engineers directly embed themselves onsite with their end-users to ensure last-mile deployment execution. The key takeaway being that speed and adaptability are paramount in helping health systems bridge the gap between AI’s potential and its practical impact.

In a recent webinar with HCA Healthcare, their VP of Care Innovation, Vikesh Tahilani, spoke about Commure’s FDE abilities, “Their engineers were on site with our physicians and the providers would see a patient, come back, sit with the engineers, and say, ‘My note looks really good, but I would love these two tweaks to be made’, by the time they got back from their next patient, those tweaks were already made.”‍

Instead of slow, multi-year implementations, forward-deployed engineering brings AI into healthcare environments in weeks, not years, ensuring seamless integration into last-mile workflows. Commure implements this approach by working with customers to co-develop solutions, providing a level of integration and functionality that works for their unique environment and addresses their specific needs.
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4. Enterprise Visibility: The Missing Piece in Healthcare AI

AI is making its way into every facet of health systems' digital workflows, but the delivery of healthcare still mostly happens in the physical world. One of the most overlooked challenges in healthcare remains real-time enterprise visibility. Without it, health systems face challenges such as misplaced or underutilized equipment, delayed response times, and fragmented care coordination, all of which AI alone cannot resolve. At HIMSS 2025, Commure’s SVP and GM, Dan Warner, took to the stage to break down why modern enterprise visibility is the foundation for AI-driven healthcare. 

• Enterprise visibility and AI must work together. AI-powered automation only works if the underlying data is accurate and actionable. With RTLS technology and machine learning, health systems can now monitor assets, automate duress alerts, and optimize resource allocation in real time. Commure’s Enterprise Visibility Platform, Strongline, enables this via lightweight, cable-free implementations with real-time integrations into EHRs, computerized maintenance management systems (CMMS), and BI tools.
  
  
• Precision at the room level is no longer a dream; it’s here. Historically, achieving room-level accuracy required hardwiring and costly integrations. Commure Strongline eliminates this friction, providing precise, real-time insights via wireless BLE (bluetooth low energy) devices that integrate directly with all other devices.
  
  
• Agentic AI is transforming how hospitals manage critical tasks. By integrating duress and RTLS badges with agentic AI, voice agents can automate dispatch alerts, coordinate emergency response, and streamline asset management in real time—reducing delays and improving operational efficiency.

Health systems leveraging modern enterprise visibility technology have seen rental costs drop by up to 50%, faster incident response times, and better resource allocation at scale. If health systems want AI to drive real operational efficiency, enterprise visibility and real-time data about physical assets must be a key component.
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5. Seamless EHR Integration: The Cornerstone of Effective Healthcare Technology

There was no shortage of innovations showcased at HIMSS 2025, but even the most advanced tools risk becoming obsolete without effective EHR integrations, as disconnected systems lead to inefficiencies, data silos, and increased administrative burdens.

Commure's recent partnership with MEDITECH exemplifies this approach. By joining the MEDITECH Alliance, Commure has integrated its Ambient AI clinical documentation solutions with the MEDITECH Expanse platform.

The benefits of this integration are multifaceted. Clinicians experience reduced administrative workloads through ambient AI documentation, AI-assisted coding, and streamlined patient interactions, freeing them to spend more time on direct care. Healthcare organizations see improved efficiency as AI reduces errors, speeds up administrative processes, and ensures more accurate, real-time data capture for better decision-making and financial performance.  Patients benefit from more engaged providers spending more time with patients, delivering more focused care.

As healthcare technology continues to evolve, the success of innovations will increasingly depend on their ability to integrate seamlessly with EHR systems, reinforcing the need for collaborative solutions like the Commure-MEDITECH partnership.​

‍Ready to experience the next generation of healthcare powered by AI? We’d love to hear what challenges are most pressing at your organization and discuss how Commure’s suite of products can help.
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Speak with a Product Expert

Today, we are launching Commure CoLab nationwide—a dedicated innovation lab where hospitals partner directly with Commure engineers to co-develop, test, and deploy customized, AI-powered solutions quickly. Instead of waiting months (or years) for off-the-shelf software to be configured, hospitals part of Commure CoLab get custom-built, deeply integrated solutions designed for their exact needs in just weeks.

The first cohort of CoLab partnerships are with  top healthcare systems like HCA, Tenet, UHS, Children’s Cincinnati, and Sutter Health, with support from HATCo. With these customers, Commure CoLab is tackling high-priority operational challenges with speed and impact. Now, we’re expanding nationwide and will accept five CoLabs per cohort, every six months.
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Let’s Collaborate

Why We Created Commure CoLab

For too long, hospitals have had to adapt their workflows to fit vendor software. Many health systems invest in technology solutions only to find that they require extensive customization, complex integrations, and costly workarounds just to make them functional. Meanwhile, procurement cycles are slow, implementation takes months (or years), and by the time a solution is fully rolled out, it’s often already outdated.

With Commure CoLab, we flip that model. Instead of selling off-the-shelf software that hospitals need to adjust their workflows around, we co-develop AI-powered solutions that are built specifically for their challenges and seamlessly integrate into their existing EMR and operational systems.

What makes CoLab different is the speed and depth of collaboration. Rather than going through a drawn-out RFP and vendor selection process, our engineers work side by side with hospital teams, designing and iterating in real time.

With CoLab, hospitals don’t just get a vendor—they get a true technology partner, ensuring that what we build together is meaningful, measurable, and rapidly deployable.

How CoLab Works

The process is simple, fast, and risk-free:

1️⃣ Discovery Call – We meet for a 60-minute consultation to understand your hospital’s biggest challenges and assess fit.

2️⃣ Onsite Innovation Sprint – Our engineers come onsite for a full week, working alongside your team to build and integrate a working prototype.

3️⃣ Demo & Value Showcase – We present the solution in action, showing how it improves efficiency, reduces costs, or enhances patient care.

4️⃣ Pilot – We provide a 60-day pilot for you to try the co-developed solution.

5️⃣ Launch – If the solution drives results, hospitals can transition into full deployment with confidence. We support all staff training, further feature development, and drive adoption until your KPI targets are met.

The First CoLab Cohort

The first Commure CoLab Cohort proved that when hospitals and engineers work together, real, measurable impact happens fast. Some of the AI-powered solutions we’ve built include:

AI Search & Summarization – Instantly surfaces key clinical information from EMRs, reducing physician workload and cognitive overload.

Automated AI Appeals – Generates high-quality denial appeal letters automatically, helping Tenet recover lost revenue and reduce manual processing time.

AI-Powered Referrals – Automates and intelligently routes patient referrals, cutting administrative burden and ensuring faster patient access to specialists.

These initiatives aren’t just pilots—they’re ongoing solutions delivering measurable ROI by improving efficiency, reducing costs, and optimizing hospital operations. With a continuous feedback loop in place, we refine and enhance their impact in real time.

Building the Future of Healthcare, Together‍

Commure CoLab is redefining how hospitals adopt technology—faster, smarter, and fully customized. No more waiting years for solutions that only partially fit. With CoLab, hospitals get custom AI-powered automation, seamless integration, and real results in weeks.

With only five spots per cohort, every six months, we’re opening applications for hospitals looking to explore this model. Let’s build the future of healthcare together.
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APPLY FOR COLAB

Welcome to Commure Up Close! In this employee spotlight series, we sit down with team members from across Commure to learn about their backgrounds, perspectives on our company culture, and lives beyond work. Through these stories, we aim to provide a deeper look into why talented individuals choose Commure and how we work together to transform and simplify healthcare with cutting-edge technologies.

In this issue, we’re excited to highlight Mick Majewski, an Enterprise Account Executive who originally joined Athelas in July 2021 before it became a part of Commure.

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As a kid, what did you want to be when you grew up?

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Growing up I wanted to be a doctor, even going as far as becoming an EMT, tutoring organic chemistry, and studying for the MCAT. I ultimately got cold feet and pivoted to business (as many do). After graduating from Loyola University Chicago, I ended up in investment management, most recently at Goldman Sachs. The education I received there, combined with my early med school aspirations, lent itself well to healthcare enterprise sales, which is where I find myself today.

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What does an average day look like in your role?

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A great day for me is a calendar filled with back-to-back meetings. On the enterprise team we spend a lot of time traveling to meet with prospective clients. There’s really no substitute for in-person meetings. Day to day, I also work closely with my SDRs to develop prospecting strategies and spend any non-prospect or client-facing time building top of funnel.

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What made you ultimately decide to join Commure?

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Without a doubt, the mission-driven culture. Improving healthcare—both clinically and administratively—is incredibly fulfilling. I’ve had physicians tell me that their kids notice they’re not charting late into the night anymore and I've even had a few say they’ve postponed retirement after using our solutions. Helping physicians focus on patient care, improving patient outcomes, and increasing efficiency for health systems is a mission that I truly believe in. That’s what ultimately drew me to this company.

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Can you describe the products that you sell?

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Our team primarily focuses on the Commure AI Platform, delivering tailored solutions that address the unique clinical and administrative needs of health systems. At the heart of the platform is Commure Ambient AI, our ambient documentation solution, which integrates seamlessly into existing workflows across nearly every specialty, supporting providers in emergency departments, hospital settings, and outpatient clinics. We partner with leading enterprise health systems such as HCA and Tenet, as well as large FQHCs and multispecialty groups.

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How would you describe the Commure company culture?

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It’s a bootstrappy culture with immense opportunity. When I first joined, there were around 20 or 30 of us at the company. Now we are over 50x that size, but our culture remains the same - incredibly client-focused, fast-paced, and one of extreme ownership. Those who put in the work and are resourceful will succeed at Commure. 

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What advice would you give to someone on their first day at Commure?

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Talk to everyone. Build relationships with your teammates—not just in sales, but also in operations, clinical leadership, engineering, etc. The more you understand how all the pieces of our business fit together, the faster you’ll add value in prospect and client meetings. Because we’re not a point solution, there’s a lot to learn, but everyone here is more than happy to help.

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What are you most excited about for 2025 at Commure?

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Since I joined, the team has worked relentlessly to build the platform into what it is today. All that work has culminated into a product suite that is uniquely comprehensive and well-positioned to deliver value to our clients. Now more than ever we can help health systems effect change across the entire patient journey, which is an exciting position to be in.

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Explore Career Opportunities

Physicians spend a staggering 49% of their day and 37% of patient visit time in the EHR, according to the NIH. With screen time dominating these interactions, it’s no wonder 61% of physicians say bureaucratic tasks are the number one cause of burnout, according to a Medscape survey. Commure is transforming this reality with Commure Ambient AI, an advanced ambient intelligence solution designed to go far beyond just simple clinical documentation automation.

By seamlessly integrating with EHRs such as Epic, Meditech, Cerner, and many others, Commure Ambient AI allows healthcare providers to “go beyond the note”, enabling newfound efficiencies before, during, and after the visit via integrated coding, CDI, automated care nudges, and more.

Before the Visit: AI-Powered Clinical Prep
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Traditional documentation review forces providers to dig through endless charts, lab results, and imaging to find meaningful insights. Commure Ambient AI eliminates that manual burden by pre-surfacing the most relevant patient information from the EHR before the appointment begins.

• AI Patient Intake: Automatically ingests patients’ medical history, generates concise summaries, and integrates them into the EHR, dramatically reducing manual intake time.
• Contextual insights: The system identifies key clinical history, lab trends, and past diagnoses relevant to the visit.
• Reduced pre-charting time: Providers get a concise, AI-powered patient summary to guide their approach.

With this, physicians enter the visit already informed, minimizing redundant questioning and accelerating care decisions.

During the Visit: Beyond Basic Documentation Automation
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Even with the right data in hand, capturing clinical documentation remains a time-consuming challenge. Commure Ambient AI listens to the conversation in real time, extracting key clinical details, symptoms, and provider assessments to generate structured, editable notes with advanced features like:

• Real-time AI assistance: The system captures provider-patient conversations and converts them into structured, contextually relevant clinical notes.
• Clinical care nudges: Commure Ambient AI highlights potential next steps, helping physicians stay on top of clinical best practices without disrupting the flow of care during the appointment.
• Multilingual Support: Accurately transcribes and processes conversations in over 60 languages, accents, and dialects—ensuring inclusivity and precision in diverse clinical settings.

This ensures that providers spend less time typing and more time actually engaging with their patients.

After the Visit: Autonomous Coding Streamlines RCM
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Where most AI medical scribes start and end with the clinical note, Commure Ambient AI incorporates advanced RCM knowledge, while keeping clinicians and medical documentation specialists in the loop. Commure Ambient AI provides a pre-drafted clinical summary, taking into account previous denials and relevant information from the EHR. Physicians simply verify, edit, and attest.

• Autonomous Coding: Provides AI-driven CPT codes, ICD-10s, modifiers, and other quality measures.
• Human-attested validation: Providers retain full control over clinical documentation and coding, reducing the risk of errors.
• AI or Human Assisted: Available as a self-service pure-AI scribe or a dedicated medical documentation specialist with full clinical support before, during, and after the visit, with Commure Assist and Live offerings.
• Optimized for billing and compliance: Notes align with E/M coding guidelines, reducing claim denials and audit risks while ensuring proper reimbursement.
• Deep EHR Integrations: Commure Ambient AI seamlessly integrates with Epic, Meditech, Cerner, and many other EHRs, ensuring patient visit details are saved and able to be quickly surfaced for future visits or in the case of an audit.

As the system learns over time from previous denials, providers can finalize documentation faster, and reduce administrative burden while strengthening accuracy and compliance.

Delivering Better Outcomes for Providers, Organizations, and Patients
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By seamlessly integrating clinical documentation with other parts of healthcare operations, Commure Ambient AI drives measurable improvements across the ecosystem:

• Providers experience less burnout, improved workflow efficiency, and more face time with patients.
• Patients receive higher-quality, personalized care from more engaged, focused providers.
• Healthcare organizations using Commure Ambient AI have seen an average 81% reduction in documentation time, an average of 43 seconds to close a clinical note, and over a 25% reduction in claim denials, improving efficiency and financial performance.

“Using a platform like ours is going to lead to better, cheaper care for patients. It won’t matter who is taking care of you—you will know that the quality is going to be there.” — Dr. Alex Stinard, Chief Clinical AI Officer, Commure

In an era of rising costs, physician burnout, and increasing demand for efficient care, Commure Ambient AI represents the next generation of clinical documentation—turning medical decision-making into a seamless, intelligent, and patient-centered experience.

Find us at HIMSS25 booth #5839 to see Ambient AI in action!

AI is revolutionizing healthcare, and at HIMSS25, the future is here. Commure is leading this transformation and will be showcasing what innovations are shaping the next era of healthcare. Whether you're looking for insights on the latest AI technologies, real-world deployment strategies, or hands-on demos of our full suite of products, Commure has you covered.
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Find Commure at Booth #5839 to see how our AI-driven solutions are solving healthcare's most pressing challenges from clinician burnout to staff safety, and learn how innovations in AI-powered automation, interoperability, and real-time intelligence are helping healthcare providers focus on what matters most: their patients. We will be showcasing our full suite of products including:

• Strongline: Advance safety and operations with a market-leading, AI-powered staff duress and RTLS sensor suite.
• Ambient AI: Transform clinical documentation, incorporating advanced RCM knowledge, and tailoring workflows to each clinician’s needs.
• Engage: Elevate patient experiences with tools that foster better engagement, communication, and satisfaction.
• PatientKeeper: Empower clinicians with all-in-one AI-powered rounding, charting, and coding, seamlessly integrated into EHRs.
• RCM: Automate tedious operational processes and streamline every financial step of the patient encounter.
• RPM: Increase efficiency, resource saving, and patient experience with our remote patient monitoring capabilities.‍‍
• Agents: Automate complex tasks, dramatically simplifying patient experiences, clinician workflows, and administrative overhead.

We’d love to connect at HIMSS25 to discuss key issues facing your organization and share how Commure’s cutting-edge technology can help. Book a meeting with our team today.
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Reserve Your Spot

Commure executives will also be taking the stage in these must-attend sessions where they will unveil what the future of AI-driven healthcare looks like including strategic insights, real-world applications, and how to deploy AI at scale.

• Lead Your AI or It Will Be Leading You: Process Panel Discussion
  
  • Date & Time: Monday, March 3, 11:30 AM – 12:30 PM
  • Location: Venetian | Level 2 | Venetian F
  • Details: Commure CEO, Tanay Tandon, will join a panel of healthcare tech leaders from Cleveland Clinic, Kaiser Permanente Medical Group, and the Coalition for AI in Healthcare, for a discussion on AI adoption in healthcare, focusing on governance, data quality, and leadership strategies to ensure responsible AI integration. Attendees will gain insights from real-world case studies on implementing AI successfully. Event Details
• Innovate, Embed, Maximize: Advancing Healthcare with Forward Deployed Engineering
  
  • Date & Time: Tuesday, March 4, at 2:30 PM
  • Location: AWS Pavilion/Theater
  • Details: Commure’s Head of Forward Deployed Engineering, Max Krueger, will host a deep dive into Commure’s ambient AI suite and how forward-deployed engineering takes AI solution deployment the last mile for real-time impact for clinicians and health systems.
    
• Adaptable, Agentic, Affordable: Modern Enterprise Visibility
  
  • Date & Time: Wednesday, March 5, 3:00 PM – 3:20 PM
  • Location: AI Pavilion Theater‍‍
  • ‍Details: Commure’s Senior Vice President and General Manager, Dan Warner, will explore how AI-powered solutions, combined with lightweight hardware, are revolutionizing asset management, clinical workflow automation, and staff safety. This session will provide actionable insights on building smarter more cost-effective enterprise visibility into healthcare organizations. Event Details

In addition to our booth and stage presence, Commure will be featured at the MEDITECH booth, sharing live demos highlighting the collaborative work in interoperability and innovation between Commure and MEDITECH.

• Date & Time: Tuesday & Wednesday: 12:45 PM and 3:45 PM; Thursday: 11:45 AM and 2:45 PM
• Location: Booth C3318-02 in the HIMSS Interop & Smart Experience Pavilion
• Details: Commure's Chief Clinical AI Officer, Alex Stinard, MD, and Clinical Strategy Lead, Donald Lazure, PA, will demonstrate how Commure's cutting-edge solutions seamlessly integrate with MEDITECH Expanse—enhancing clinician workflows and improving patient care. For more information, check out MEDITECH’s official press release highlighting Commure and other partners’ presence at the MEDITECH booth.

We’d love to connect at HIMSS25 to discuss key issues facing your organization and share how Commure’s robust suite of AI-powered solutions can help. Book a meeting with our team today, we look forward to seeing you at the event!
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Reserve Your Spot

RCM decision-makers report a 90% usage rate of AI (versus 63% of IT decision-makers) and are also much more likely to see value in using AI in RCM (86% vs 52% of IT and 44% of executive/financial leaders). Despite these numbers, RCM leaders are rarely involved in steering technology choices from day one.

If enterprise health systems truly want to harness the full power of ambient AI, revenue cycle leaders must drive the conversation or risk rising coding errors, ballooning denials, and lost revenue.

Commure’s Chief Strategy Officer, Ian Shakil, joined a panel of ambient speech technology leaders at the 2024 Revenue Cycle Summit to discuss this critical aspect of ambient AI adoption. Watch the full panel discussion here.

Why RCM Leaders Must Be at the Forefront of Ambient AI Adoption

Revenue cycle leaders stand at the intersection of patient care and financial viability, yet too often they’re left out of early conversations about ambient AI solutions. When these tools are selected purely to reduce clinician “pajama time,” crucial requirements for coding, compliance, and reimbursement may be overlooked. Inadequate or imprecise documentation means additional work on the back end for RCM teams, higher rates of denials, and missed revenue opportunities.

By having RCM leaders participate in solution vetting from the outset, health systems can ensure that coding awareness, denial prevention, and payer criteria are woven into the product’s workflow. Clinicians can then focus on accurate documentation with the help of subtle nudges from ambient AI at the point of care, and allow revenue cycle teams to focus on optimizing reimbursement rather than retroactively fixing issues. This proactive collaboration ultimately positions RCM leaders as strategic partners who help unlock the full value of ambient AI technology.

Key Criteria for Evaluating Ambient AI Solutions

Selecting an ambient AI platform isn’t just about automating note-taking; it’s about building a foundation that supports efficient clinical documentation and robust revenue cycle outcomes. Here are three non-negotiable factors RCM leaders should demand from any potential vendor:

Intelligence & Contextual Awareness

A truly “intelligent” system goes beyond transcribing conversation. It should ingest past patient history, relevant diagnoses, and contextual cues in real time, ensuring each note is precise and complete. By nudging clinicians to document specific details—like HCC codes or modifiers—combining ambient AI with RCM preempts downstream queries and boosts coding accuracy.

Metrics & ROI

Time savings for clinicians may spark initial excitement, but RCM leaders need solid evidence of financial gains. Evaluate solutions by how they impact CDI query rates, decrease denials, and increase average reimbursement per visit. The more granular these metrics, the easier it is to pinpoint exactly where the AI is driving revenue capture and where adjustments may be needed.

Scalability & Flexibility

From multiple specialties to multiple languages, modern health systems are complex. A solution must adapt to varied care settings and be versatile enough to accommodate hospital inpatient needs, outpatient clinics, and everything in between. When growing or shifting payment models health systems require a platform that can scale rather than a rigid point solution that only works for a single slice of operations.

Measuring Success and Tracking ROI

Ambient AI solutions can transform clinician workflows—but without clear metrics, it’s tough to pinpoint precisely how much value they add. Here are three key areas to focus on and ensure all stakeholders are bought into before moving forward with a solution:

Clinical & Financial Data

Time savings, while important for reducing burnout, must be linked to clear revenue cycle improvements. Some health systems track metrics like average additional reimbursement per visit, while others focus on the uptick in the number of patients scheduled per week. Tying productivity gains to financial outcomes—rather than just survey data—is crucial for securing ongoing support and expansion of ambient AI initiatives.

Service Line–Specific Measurements

Every specialty has different coding, documentation, and quality requirements. In primary care, it may be about capturing HCC codes and add-on services. In the ED, a major focus could be critical care capture. Meanwhile, value-based care programs hinge on proper HCC re-capture and closing care gaps. RCM leaders should expect vendors to offer specialized metrics that reflect each department’s unique workflows and financial goals.

Clinician Burnout & Patient Experience

Ambient AI’s impact goes well beyond any single encounter. One of the largest contributors to clinician burnout is excessive documentation. By easing the after-hours charting burden, ambient AI enables providers to stay focused on patient care rather than note-taking. At the same time, patients benefit from more engaged face-to-face interactions. Tracking improvements in staff satisfaction, lower turnover rates, and positive patient feedback confirms that the technology not only boosts revenue capture but also enhances the overall care experience.

Looking Ahead: The Future of RCM in a Post-AI World

Ambient AI has moved beyond simple note-taking. The next phase of innovation will blend documentation, coding, and even payer interactions into seamless workflows, making RCM activities more automated and less burdensome. Over time, health systems may see real-time prior authorizations, near-instant claim adjudication, and more accurate risk adjustment—all fueled by increasingly “invisible” yet powerful AI-driven assistance. Rather than merely amplifying the status quo, leaders must challenge their technology vendors to reimagine care delivery and reimbursement in a way that unlocks new levels of efficiency and precision.

For revenue cycle leaders, this future points to a strategic pivot. Ambient AI solutions that were initially championed for clinician well-being are now demonstrating measurable business impact, with the potential to reshape how financial risk is managed. Yet these tools will only fulfill their promise if RCM teams drive the conversation, insist on measurable ROI, and ensure that solution providers are fully aligned with both clinical and financial objectives.

Discover the future of healthcare, powered by Commure. Trusted by some of the largest health systems including Tenet, Adventist, and Sutter Health, the Commure platform not only has deeply integrated RCM and ambient AI solutions, but a whole host of other products including staff duress, patient engagement, and RPM. Speak with one of our product experts today to learn more.
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Discover the Future of Healthcare

Today, we’re thrilled to introduce Commure Agents — intelligent, customizable assistants that automate complex tasks, dramatically simplifying patient experiences, clinician workflows, and administrative overhead. Agents can automate voice calls with patients, run manual tasks in electronic medical records (EMRs) automatically, analyze a dataset, generate documents and more!

Commure Agents will redefine how hospitals operate—eliminating inefficiencies, reducing provider burnout, and delivering high-quality patient care.

What are Commure Agents?

Commure Agents are powerful LLM systems designed to streamline experiences for healthcare administrators, clinicians and patients. Think of them as a virtual colleague who can handle routine documentation, retrieve and summarize patient data, draft patient notes, and even conduct preliminary analyses. It’s always learning, always available, and constantly improving to support you throughout your day.

Powered by advanced natural language processing (NLP) and integrated with leading Electronic Health Record (EHR) systems, Commure Agents are ready to seamlessly fit into your existing clinical environment and across every department.

Scheduling — Listen to Sophia help a patient schedule their appointment:

Clinical — Listen to Maria help prepare a patient for their upcoming colonoscopy:

Billing — Listen to Julia explain a copay to a patient and take payment over the phone:

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Commure Agents Use Cases

Commure Agents offer dozens of integration use cases out-of-the-box. Additionally, through our “forward deployed engineering” program, which embeds our engineers on-site with your team to develop solutions collaboratively, the number of use cases made available with Commure Agents is limitless.

Agents span the entire hospital across administrative, clinical, financial, and operational areas to cover a wide variety of high-value use cases for healthcare systems. Here is look at a few use cases in-depth:

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Patient Navigation

• AI Call Center Agent: Handles patient and insurance company calls autonomously, completing tasks like appointment confirmations, billing inquiries, and pre-authorizations.
• Scheduling Agent (Commure Sherpa): Manages patient appointment scheduling, resolves conflicts, and optimizes calendars for providers.
• Patient Outreach Agent: Sends reminders, educational materials, and real-time updates to patients about appointments, medications, or lab results

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Care Management

• Referral Management Agent: Tracks and processes patient referrals, automating follow-ups with external providers or specialists.
• Prior Authorization Agent: Automates prior authorization requests for procedures, medications, or tests by interacting with payers.
• Discharge Planning Agent: Generates personalized discharge instructions and coordinates follow-up workflows for patients.

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Revenue Cycle Management

• Revenue Cycle Optimization Agent: Identifies inefficiencies in the revenue cycle and suggests improvements for better financial outcomes.
• Claims Processing Agent: Submits, tracks, and reconciles insurance claims, ensuring faster reimbursements.
• Denials Autopilot Agent: Identifies rejected claims, finds errors, and resubmits claims to reduce denial rates and boost revenue.

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Benefits of Commure Agents

• Purpose-Built for Healthcare: Commure Agents are specifically designed and trained for the complexities of medical practice. It “understands” medical jargon, workflows, and compliance requirements.
• Easy Integration: Commure Agents integrate into your existing EHR and software ecosystem, allowing you to access its capabilities right from the systems you already use every day.
• Real-Time Assistance: Whether you need a patient’s medication history, a quick consult on relevant guidelines, or a concise summary of complex data, Commure Agents deliver it instantly—no waiting, no back-and-forth.
• Secure & Compliant: Healthcare data security and patient privacy come first. Commure Agents are built with strict adherence to HIPAA and other regulatory frameworks, ensuring your data remains secure.

Get Started with Forward Deployed Engineering

‍We can’t wait for you to see how Commure Agents transform the way you work.If you’re an existing customer and you’d like to get started with Commure Agents, reach out to your customer success manager. They can help you engage our forward deployed engineering team to collaborate on addressing your Agent needs. If you’re not yet a customer, but you’re interested in learning more. Fill out the following form and someone from Commure will reach out to you in order to understand your needs.