Our scalable clinical care coordination platform helps health systems engage their patients across every line of service.
Key Features
Create millions of efficiencies with 500+ automated and AI-driven digital care pathways.
Engage your patients as active participants in their unique care journey with Commure Engage. Our automated clinical care coordination platform drives exceptional experiences for patients and tangible outcomes for care providers:
Deep clinical expertise.
Manage multiple digital initiatives at scale.
Create millions of operational efficiencies with automation.
Reduce digital fatigue and manual work for teams.
Activate, engage, and monitor patients across journeys.
Explore Possibilities
Enhance patient experience by opening the digital front door and offering multiple touch points for easy engagement.
For many patients today, navigating how to find care or a healthcare setting can be complex. When patients reach out to a hospital or health system, they want speedy information and/or access to care for their specific health concerns.
To meet and exceed evolving patient expectations around care access and convenience, healthcare organizations can no longer rely on manual modes of customer service and patient engagement.
As a leading digital front door solution, Commure Engage automates omni-channel touch points to exceed patient expectations for care access and convenience. All while boosting productivity for your staff.
Reduce call center volume
- Automate patient appointment reminders with relevant and timely education
- 4 in 5 patients agreed digital care pathways reduced their need to call with questions
Expand your digital front door
- Meet patients where they are with 24/7 chat supported by Conversational AI
- Offer a convenient and efficient channel for scheduling appointments, contacting the physician’s office, addressing billing and administration questions, managing referrals, and more
Recover abandoned calls
- Identify and initiate targeted follow-up with patients that abandon contact center calls
- Integrate with Conversational AI to reach back out to patients via IVR or SMS to identify and address their needs
Remove scheduling complexities
- Enable patients to self-schedule according to their preferences with integrated chatbot
- Streamline appointment confirmation, cancellation, rescheduling, and waitlist outreach
Reduce patient no-shows
- Automate timely and relevant patient reminders and education to engage patients along their care journey
- Reduce the risk of patient no-shows, incomplete exams, missed procedures, and same-day cancellations
Mount Sinai Health launched a comprehensive digital navigation program, in partnership with Commure Engage, to guide joint replacement patients and their caregivers through pre-surgical preparation and recovery. The program included three therapeutic modules, including that providers could prescribe via the EHR.
In partnership with Commure Engage, YNHHS quickly reduced patient no-shows and same-day cancellation rates, while achieving strong patient engagement rates. Engagement is defined as the number of patients responding to the reminders by either confirming or canceling their appointments.