‍MOUNTAIN VIEW, Calif., February 6, 2025 – Commure, a leading healthcare technology company, today announced that its flagship solution, Commure Ambient AI, is now fully integrated with Epic and has been selected by North East Medical Services (NEMS) for an enterprise-wide rollout to all clinic locations supporting tens of thousands of patients. Following a ten-week pilot comparing multiple AI-powered scribing tools, NEMS chose Commure Ambient AI for its exceptional multilingual accuracy, flexible workflows, and readiness for advanced AI applications.

The pilot compared Commure Ambient AI and another large, Epic-integrated AI scribe solution across various ambulatory settings, focusing on time savings, accuracy, and provider satisfaction. Commure outperformed its competitors, achieving documentation edit rates of 95% for Spanish and 93% for Chinese-language encounters, compared to another large, Epic-integrated AI scribe solution's 82% and 78%, respectively. Providers highlighted Commure’s ability to seamlessly integrate foreign-language phrases into documentation, with one physician stating, “I think it's kind of amazing. It can detect different languages at the same time. I’m surprised! The [Mandarin] translation is actually better than other translation software.”

Commure also delivered a 30% improvement in documentation efficiency, saving an average of 5.2 minutes per encounter versus 3.6 minutes with the competitor. Across the entire daily volume physicians were finishing their notes 1-2 hours earlier with Commure. Physicians rated Commure Ambient AI an average of 4.5 out of 5 for note quality, compared to 3.8 of the competitor, and reported smoother integration with Epic workflows, particularly with workstations.‍

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Seamless Integration and Expanded AI Capabilities

Commure Ambient AI’s flexible workflows—including in-Epic recording, desktop app, and mobile compatibility—enabled providers to document visits efficiently across various settings. “I feel like I can listen more actively during patient encounters. I did not anticipate how much it improves my time and interactions with patients. It’s been a lifesaver,” shared one provider.

NEMS leadership also cited Commure’s potential for future AI applications as a key factor in their decision. Early prototypes of provider copilots and computer vision modules demonstrated a clear roadmap for expanding beyond documentation. User surveys revealed that 94% of clinicians expressed interest in partnering with Commure, thanks to these forward-looking capabilities.

Commure CEO Tanay Tandon commented, “We are honored to partner with NEMS to bring cutting-edge AI solutions to their providers, enhancing care quality and streamlining workflows. This collaboration underscores our commitment to transforming healthcare through innovation.”

NEMS CTO Murali Athuluri added, “Commure has boldly written a transformative new chapter in the legacy of NEMS, shaping its future and inspiring generations to come.”

Additional Resources

Read the case study for more details about the successful pilot of Commure Ambient AI at NEMS.

About Commure

Commure, based in Mountain View, California, leads the transformation of healthcare through advanced AI technology. Backed by industry leaders such as General Catalyst, HCA Healthcare, and Sequoia Capital, Commure offers innovative solutions, including ambient AI, staff duress alerting, provider copilots, and patient engagement tools. By streamlining workflows, Commure empowers healthcare professionals to focus on what matters most—caring for patients.

Contact Information:

Kaila Grafeman
Public Relations
pr@commure.com

SAN FRANCISCO – (January 13,2025) – Augmedix, a wholly-owned subsidiary of Commure and a leader in ambient AI medical documentation, announced today that it has been awarded a contract with Vizient, the nation’s largest provider-driven healthcare performance improvement company, for Augmedix’s AI suite effective January 6th, 2025.

Vizient serves more than 65% of the nation’s acute care providers, 97% of academic medical centers, and 35% of the non-acute market. Representing more than $140 billion in annual purchasing volume, Vizient’s diverse customer base also includes pediatric facilities, community hospitals, and integrated health delivery networks.

“We are excited to introduce Vizient’s provider clients to the transformative potential of Ambient Clinical Documentation,” said Ian Shakil, founder of Augmedix and Chief Strategy Officer of Commure. “We are aligned with Vizient's commitment to enhance healthcare delivery, and we aim to deliver products that allow even more clinicians to prioritize patient needs by reducing the distractions of administrative tasks.”

With Augmedix Go, Vizient’s provider clients will have access to a cost-effective and scalable AI documentation product that instantly drafts medical notes from natural clinician-patient conversations. By reducing administrative burden and improving operational efficiency, providers can enhance clinician and patient experiences, as well as patient outcomes.

Augmedix Go is an ideal solution given its ability to support ambulatory and acute care settings across dozens of specialties. It seamlessly integrates with over 50 EHRs, including Epic, Oracle Health, and MEDITECH.

To meet the varying documentation needs of hospitals and health systems, Augmedix offers the broadest spectrum of ambient products on the market. In addition to Augmedix Go, the Augmedix suite includes Augmedix Assist, which combines the efficiencies of AI with an extra layer of specialist support, and Augmedix Live, a full-service offering that delivers synchronous medical documentation and point-of-care support. Augmedix products are uniquely designed to be flexible, meeting clinicians where they are with a continuum of service levels based on cost and need. The Vizient contract catalog now includes the full Augmedix product suite (Augmedix Go, Augmedix Assist, and Augmedix Live) solutions.

For information about Augmedix, visit augmedix.com.

About Augmedix

Augmedix, a Commure company, empowers clinicians to connect with patients by liberating them from administrative burden through the power of ambient AI, data, and trust. The platform transforms natural conversations into organized medical notes, structured data, and point-of-care notifications that enhance efficiency and clinical decision support. Incorporating data from millions of interactions across all care settings, Augmedix collaborates with hospitals and health systems to improve clinical, operational, and financial outcomes. Augmedix, a wholly owned subsidiary of Commure, is headquartered in San Francisco, CA, with offices around the world. To learn more, visit www.augmedix.com.

Contact Information

Media:

Kaila Grafeman

Augmedix

pr@augmedix.com

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MOUNTAIN VIEW, Calif. – December 20, 2024 – Commure, a leading healthcare technology company, announced today the acquisition of Memora Health (Memora), a digital care navigation platform. Memora will strengthen Commure's existing AI-powered portfolio of patient engagement, clinical documentation, revenue cycle management, and RTLS solutions.    

The acquisition underlines Commure’s commitment to building solutions that harness a common data infrastructure across the health system. By integrating Memora's leading patient navigation tools with CommureOS's proprietary integration engine, the combined platform empowers healthcare organizations to personalize patient care pathways and drive improved clinical and operational outcomes.

"The acquisition of Memora Health is a significant step forward in our mission to simplify provider, patient, and administrator workflows," said Tanay Tandon, CEO of Commure. “By combining Memora's intelligent care navigation with Commure's existing solutions, we can deliver a seamless experience for providers and care teams, and enhance patient support throughout their healthcare journey.”

“We are thrilled to join forces with Commure to accelerate our mission of simplifying patient journeys," said Kunaal Naik, CTO and Co-founder of Memora Health. "Our technology and unique approach to care navigation have been validated by leading health systems, health plans, and digital health companies. As part of the Commure platform, we can continue to scale the next-generation patient experience to millions who need support throughout their care journey."

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About Commure

Commure, based in Mountain View, California, is at the forefront of transforming healthcare through advanced AI technology. Backed by industry leaders such as General Catalyst (GC), HCA Healthcare, and Sequoia Capital, Commure offers an innovative suite of AI-powered solutions designed to tackle the healthcare sector's most pressing challenges. Their offerings range from ambient AI and staff duress alerting to provider copilots, patient engagement tools, and revenue cycle management automation. By streamlining workflows and simplifying providers' daily tasks, Commure empowers healthcare professionals to spend more time where it matters most – caring for their patients.

About Memora Health

Memora Health's intelligent care enablement platform empowers clinicians to practice at the top of their license while proactively supporting patients through complex care journeys. Backed by industry leaders including Andreessen Horowitz, General Catalyst, and Transformation Capital, Memora Health partners with health systems, health plans, and digital health companies to transform care delivery through AI-driven automation of high-touch clinical workflows. The platform streamlines patient-reported concerns and data to the right care team members and offers patients proactive, two-way communication and support. To learn more about Memora's vision for actionable, accessible, and always-on care, visit memorahealth.com.

Contact Information
Daniel Brian
daniel@commure.com

MOUNTAIN VIEW,Calif., Nov. 19, 2024 – Commure, a leader in healthcare technology innovation, announced today that Tenet Healthcare Corporation (NYSE: THC), one of the nation’s largest healthcare providers, has selected Commure Scribe, an ambient AI platform, to be launched across its employed physician network, Tenet Physician Resources.

This relationship solidifies Commure as the most comprehensive platform solution provider for AI within health systems. Its reach includes tens of thousands of physicians across sixty of the largest IDNs (Integrated Delivery Networks) in the country.

Commure’s ambient AI platform spans the entire patient journey and clinician workflow, streamlining data collection, documentation, and care delivery. By minimizing administrative burdens and integrating clinical workflows, Commure enables providers to dedicate more time to patient care, fostering a more human-centered healthcare experience.

Tenet Physician Resources is a high-quality, medical and surgical specialty physician practice network comprised of thousands of employed providers across the nation. Tenet Physician Resources providers will have access to Commure’s ambient AI solutions for documentation designed to improve workflow efficiencies and reduce administrative burdens for providers. 

“We are building the future of healthcare AI,” said Tanay Tandon, CEO of Commure. “This platform goes beyond simple automation. It is designed to enhance clinical workflows in ways that allow healthcare providers to focus more on what matters most — caring for patients.”

“We chose Commure given their provider- and patient-centric approach to innovation,” said Philipp Ludwig, CEO of Tenet Physician Resources. “We are excited to launch Commure’s AI platform across our national network to continue to enhance the positive experience for our patients, providers and care team.”

About Commure

Commure, based in Mountain View, California, is at the forefront of transforming healthcare through advanced AI technology. Backed by industry leaders such as General Catalyst (GC), HCA Healthcare and SequoiaCapital, Commure offers an innovative suite of AI-powered solutions designed to tackle the healthcare sector's most pressing challenges. Their offerings range from ambient AI and staff duress alerting to provider copilots, patient engagement tools, and revenue cycle management automation. By streamlining workflows and simplifying providers’ daily tasks, Commure empowers healthcare professionals to spend more time where it matters most — caring for their patients.

Contact Information

Daniel Brian
daniel@commure.com

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