Rethinking Point Solutions: AI-Powered Platforms for Health Systems

Commure Team
 | 
December 12, 2024

Leaders from HCA Healthcare, Jefferson Health, and Commure joined Becker's Healthcare for a discussion on platform-based approaches to healthcare technology.

Healthcare’s maze of point solutions, technology, and administration is an unsustainable path. Figures from a recent Medscape survey of over 9,000 physicians across 29 specialties found:

  • 54% report feeling symptoms of strong to severe burnout
  • 61% cite bureaucratic tasks as the number one cause of burnout
  • 5.9 hours reported spent on average each day on charting and documentation (73% of an 8-hour day)

Becker’s Hospital Review recently sat down with an expert panel to discuss the “death of point solutions,” and the solutions that are paving the way to a better healthcare experience for clinicians and patients:

  • Tanay Tandon, CEO at Commure
  • Vikesh Tahiliani, MD, VP of Care Transformation and Innovation at HCA Healthcare
  • Joseph Byham, VP of Public Safety at Jefferson Health
  • Steve Klasko, Board Chair at DocGo, former President and CEO at Jefferson Health

Panelists discussed best practices for implementing cutting-edge technology like artificial intelligence and real-time location systems across real-world use cases. Speakers also discussed Commure’s unique co-development model, including why HCA selected Commure as its exclusive ambient AI partner, and how Jefferson Health worked closely with Commure to develop the RTLS-powered Strongline platform for duress alerting.

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How AI Can Reverse the Technology Fatigue

Tanay Tandon describes a “work tax” phenomenon in healthcare saying, "There's this proliferation of point solutions or individual apps and pieces of software that each solve a small piece of the problem. It's logging into forty different apps in a given day, remembering passwords, dealing with single sign-on and multi-factor authentication. The overhead from that is insane. If you're an administrator, you feel it. If you're a physician, you definitely feel it."

AI can reverse this trend by simplifying workflows and removing repetitive tasks that make healthcare more focused on tech than people. The impact on the healthcare workforce will be profound: AI doesn’t just save time—it can help clinicians reconnect with why they chose to pursue medicine in the first place.

Steve Klasko emphasizes this, saying, "I talk to thousands of doctors a year, and they say 'AI is going to take my job', and I always say, 'AI is not going to take your job. Someone who knows how to work with AI might take your job.'"

To fully harness the power of transformational solutions without adding additional strain, organizations must prioritize a platform-powered approach over point solutions. The most impactful AI technologies will be platform-powered and bidirectionally communicate with EHRs and other critical health IT systems. 

Co-Developing Platform-Grade Solutions

The panelists discussed Commure’s platform approach, co-development approach, and forward deployment model, including Commure's ambient AI solution, developed alongside HCA Healthcare, and Commure Strongline, first developed at Jefferson Health.

Commure’s ambient AI solution listens to patient interactions and automatically produces AI-drafted notes, suggests ICD-10 codes, and incorporates custom templates to automate workflows. This has a dramatic effect on efficiency, averaging an 81% reduction in total documentation time and a 32% increase in same-day note closures.

When asked why HCA chose Commure as its exclusive ambient AI partner, Vikesh Tahiliani responded, “We were seeking the latest and greatest most sophisticated engine we could find, and through our vetting process, we landed on Commure.” Vikesh also spoke to the co-development that took place with Commure for the Ambient AI solution, “Their engineers were on site with our physicians and the providers would see a patient, come back, sit with the engineers, and say, ‘My note looks really good, but I would love these two tweaks to be made’, by the time they got back from their next patient, those tweaks were already made.”

Commure Strongline’s RTLS platform enables real-time duress alerting and response via a discreet badge worn by all healthcare staff. Strongline also extends outside of hospital environments, providing protection in garages, outdoor common areas, and even when offsite at patient homes. This gives staff peace of mind knowing that help is just a button press away, leading to higher workplace satisfaction, lower turnover, and a safer overall environment. 

When discussing how Commure Strongline was developed in conjunction with Jefferson Health, Joe Byham shared, “It truly is a partnership with the frontline staff, it can’t be people sitting in offices states away, then nothing gets done. Having this partnership [with Commure] is really important to make these systems evolve.”

Unified, Human-Centered Healthcare

Healthcare faces a profound challenge: half of the physician workforce reports feeling burned out, primarily due to the overwhelming complexity of modern systems. Fragmented point solutions have contributed to this problem, creating inefficiencies and technological fatigue. To address these issues, the industry must shift toward platform-based solutions that integrate cutting-edge technologies like AI and RTLS.

By simplifying workflows and enhancing safety, these innovations can significantly reduce clinician burnout and allow healthcare professionals to focus more on their core mission—delivering quality care. Achieving this transformation requires close collaboration between healthcare providers and technology innovators to ensure solutions address real frontline needs.

HCA Healthcare and Jefferson Health exemplify this approach by partnering with Commure to tackle critical challenges. Through hands-on, iterative development with clinicians, Commure engineers have fine-tuned technologies that drive meaningful impact. This level of radical collaboration is key to solving healthcare’s toughest challenges and paving the way for a more efficient, human-centered future.

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