Company
A&A Women's Health
Company Size
Mid-size
Commure Products Used
About the Company
Dr. Norman Lamberty is an OB-GYN clinician and CEO of A&A Women's Health in Whittier, California. After earning his medical degree at Georgetown University and residency at Orlando Health, Dr. Lamberty has devoted himself to high-quality patient care, specializing in minimally invasive surgery, robotics, sexual dysfunction, hormone replacement, and obstetrics.
Challenge
The Growing Burden of Medical Documentation
Dr. Lamberty faced an increasing administrative burden that impacted both his professional and personal life. High patient volumes and time-consuming documentation processes left him working late into the evening, typing notes while missing out on family experiences. He also faced the stress of timely filing to ensure proper insurance reimbursement. Previous attempts at using live scribes were costly and unsatisfactory, failing to provide the desired efficiency.
“I used to spend my evenings catching up on documentation and often found myself typing notes while spending time with my family. It was frustrating to lose out on so many family experiences. And there was no end in sight, as the volume of unfinished notes only continued to grow,” he shared.
Additionally, effectively integrating an AI documentation solution with the EHR system posed its own set of challenges. Providers often struggle with time-consuming implementation, gaining the necessary EHR write access, and ensuring that documentation is customizable to their unique needs.
Dr. Lamberty needed a comprehensive solution that could streamline his documentation process and integrate seamlessly with his existing EHR, eClinicalWorks, without adding extra work for himself or his IT team.
SOLUTION
Seamless AI Integration for Streamlined Charting
Dr. Lamberty discovered Commure Ambient AI in early 2024 and began a 90-day pilot program. Initially testing the system sporadically, he quickly recognized its value and transitioned to using it for all patient interactions.
Commure Ambient AI directly addressed Dr. Lamberty’s challenges by offering an integrated AI-driven documentation platform that integrates seamlessly with his EHR. This integration allows Commure to handle the technical implementation and testing, reducing the burden on Dr. Lamberty and his IT team. With write-back capabilities, Commure can populate notes and clinical data into the EHR—even without API support—and customize documentation to align with Dr. Lamberty’s existing templates and preferences.
Commure Ambient AI assists Dr. Lamberty in four key areas:
- Providing introductions before entering the examination room
- Documenting during patient examinations
- Capturing any additional notes post-visit
- Integrating directly with his EHR
Results
Reclaiming Evenings and Providing Better Patient Care
“Commure Ambient AI has completely transformed my work-life balance and my ability to be more present with my family,” Dr. Lamberty said.
Dr. Lamberty describes his experience with Commure Ambient AI as “fantastic” and “really valuable.” Through the direct EHR integrations, Commure Ambient AI simplifies tasks like maintaining schedules, adding patient demographics, and documenting encounters. This reduces manual errors, improves efficiencies, and streamlines billing processes.
He is now able to close new patient notes the same day and expects time savings of 20% to 25% as he continues to use the platform. These newfound efficiencies also enable him to call in prescriptions more promptly, reducing the number of patient callbacks and has opened opportunities for potential practice expansion.
Commure Ambient AI has also drastically improved his work-life balance, allowing him to spend more quality time with his family without the constant need to catch up on documentation. For example, on Father’s Day, he enjoyed dinner with his family without bringing his laptop—a significant change from the past. This improved work-life balance means he approaches patient care more energized and focused.
